Skip to main content

Complaints procedure

Islington Motor Group always strive to deliver excellent customer service. However, occasionally some things beyond our control do go wrong and we want to ensure all of our customers that we will always do everything possible to rectify the situation as soon as possible.

In the first instance, we would ask you to raise your concerns directly with the appropriate department manager. If you are not sure who this would be for your specific concern, please ask any member of the team, who will happily provide you with the information. You can choose to write, email, call or even arrange a meeting with us at a time suitable to you.

Should you not be happy with the outcome of your discussions with the department managers, then please contact the Group Managing Director directly: Paul Jones, Islington Motor Group, Canal Road, Trowbridge, BA14 8RL.

If your complaint is associated with any of our third party companies including finance, please ask a member of the team to provide you with the relevant details.

Financial Conduct Authority Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail:

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at